Arcom has served a formal notice on the Ministry of Public Action and Public Accounts to comply with its obligations regarding digital accessibility in relation to the impots.gouv.fr website

Since September 2023, Arcom has been responsible for ensuring compliance with obligations relating to the accessibility of websites operated by artificial persons (the State, local authorities, the public hospital service, etc.) for people with disabilities. It has made this one of the objectives of its 2026–2028 strategic plan.

In this context, Arcom has intervened on several occasions with the tax authorities, which have made developments to their website in a number of areas. However, the latest checks carried out by the Authority have revealed the following:

• non-compliance with the technical criteria enabling users with disabilities to effectively carry out procedures such as filing tax returns online, browsing tax assessment notices or using the secure messaging service;
• failure to comply with the requirements to display the accessibility level of the impôts.gouv.fr website.

Therefore, in order to guarantee access to an essential public service designed to enable all tax households to carry out administrative procedures without having to visit tax offices, and following several discussions with organisations representing people with disabilities and the Directorate-General for Public Finances (DGFiP), Arcom is serving a formal notice on the Ministry of Public Action and Public Accounts to ensure that the website “www.impots.gouv.fr” complies with the legislative and regulatory framework in force regarding digital accessibility.

The formal notice decision.