Alert-us

The law of September 30, 1986 guarantees freedom of communication and editorial freedom for TV channels.

TV channels and radio stations are free to draw up their programs and decide who they invite on set. They are responsible for the content they show.

Arcom does not intervene in channel programming.

You can write to TV and radio stations:

If you have any questions or comments about the content of a program or its scheduling. You will find below the contact details of the mediation services for the main national channels (click on Write to the channels).

To exercise your right of reply to the radio and television stations concerned (to do this, access the directory of operators).

Does a program shown on television, radio, catch-upTV or video-on-demand (VOD) seem inappropriate to you? Does it seem to you to undermine respect for others, fail to provide adequate protection for the public, or infringe audiovisual regulations? Alert Arcom.

Our team will broadcast or listen to the footage and examine it for possible breaches of the applicable legal rules. The Arcom college will then decide whether or not to intervene with the service.

How does Arcom respond to your alerts?

When Arcom intervenes with a TV channel or radio station, it's always after a program has been shown, never before.

If you have a problem receiving radio access via cable, satellite, broadband or fiber, we advise you to contact your service provider or installer directly.

If you have a problem receiving radio via an antenna (FM radio, DAB+ digital terrestrial radio), check that the station of your choice is being shown in the area where you are located.

To do this, browse the application: My FM radio

or the interactive map: My DAB radio plus.

If the problem persists, you can report it to Arcom.

If you have a problem with your cable, satellite, broadband or fiber TV reception, we recommend that you contact your service provider or installer directly.

If you have a problem receiving television via your satellite dish:

Use the My DTT coverage application (in french): to check that the area of your home is covered and that your installation is aimed at the right DTT transmitter.

If the problem persists, you can :

• Fill in the complaints form provided by the Agence nationale des fréquences (ANFR): assistance.recevoirlatnt.fr
• Summon the ANFR reception protection call center on 09 70 818 818 (toll-free), open Monday to Friday, 9am to 12pm and 1pm to 5pm.

If you represent a local authority, you can send your report to Arcom by post.

Arcom is involved in issues relating to the activities of online platforms, notably in the fight against the manipulation of information or online hate. We ensure that platforms implement their reporting and moderation obligations in a transparent and balanced way.

Arcom does not regulate the content available on social networks.

Unlike alerts on a television or radio program, reports or alerts concerning false information or hate content do not fall within Arcom's remit.

Arcom's mission is to ensure compliance with a certain number of obligations relating to the accessibility of digital services and the accessibility of Ebooks and the software required to use them.

More specifically, for services covered by article 47 of law no. 2005-102 of February 11, 2005, Arcom verifies compliance with the following obligations:

• Compliance with accessibility requirements: for websites, this point is checked against the criteria of the Référentiel Général d'Amélioration de l'Accessibilité (RGAA). This obligation is not monitored by Arcom for private companies.
• Acknowledgement of compliance: each online service must clearly display its compliance with accessibility rules on its home page.
• Presence and conformity of the accessibility declaration, the organization's multi-year accessibility plan and the current year's action plan.
• Provision of a reporting scheme for breaches of accessibility rules.

For services covered by article 48 of law no. 2005-102 of February 11, 2005, i.e. Ebooks and the software required to use them, Arcom verifies abide by the obligations set out in the order of August 14, 2023.