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Responding to warnings
Translations are provided as a service to Arcom users and are supplied “as is”, throught the DeepL tool. Consequently, only the text of the original version is authentic.
The French regulatory authority for audiovisual and digital communication (Arcom) has sent you a message because your connection has been used to download and share protected works (songs, films, TV series) illegally. Would you like to find out more about the graduated response proceedings and what happens next? Find all the answers to your questions about this warning here.
In the event of a warning or notification
If you have received a 1st or 2nd warning, click on the button below: Go to the "I have received a warning" form
If you have received a letter notifying you that the facts are liable to prosecution - 3rd phase of the proceedings - click on the button below entitled: Access the "I have received a letter of notification" form.
All about: Arcom warnings following an infringement of royalties
You need to take steps to ensure that your connection is not used to download or share protected works over the Internet. Here are four types of measures that will enable you to take effective action:
- Secure your Internet access by configuring your connection box (" What is a box and how do I configure it?" ): boxes offer several types of settings that enable the connection holder to take measures to control the use that may be made of his or her connection by third parties (Wi-Fi access settings, creation of lists of authorized users, etc.). You can also contact your Internet service provider directly for further information.
- Check the household's computers/tablets:
- If you have peer-to-peer software installed and it is only used for downloading protected works, you should uninstall it: the peer-to-peer scheme (P2P for short) enables remote users to exchange files, using a specific software program or application. This type of software or application is generally configured to automatically make the files it contains (previously downloaded) available on the Internet, as soon as the device (computer or tablet) is connected to the Internet. It's not enough to stop using it for downloading; you need to uninstall the software to make sure it doesn't automatically re-share files in infringement of copyright. To find out how to uninstall this type of software: (" Uninstalling peer-to-peer software ").
- If you share a device with several people in your household, you may want to install a parental control tool or create "user" accounts, separate from your "administrator" account, which will, for example, prevent the installation of software without the administrator's authorization.
- If you have peer-to-peer software installed and it is only used for downloading protected works, you should uninstall it: the peer-to-peer scheme (P2P for short) enables remote users to exchange files, using a specific software program or application. This type of software or application is generally configured to automatically make the files it contains (previously downloaded) available on the Internet, as soon as the device (computer or tablet) is connected to the Internet. It's not enough to stop using it for downloading; you need to uninstall the software to make sure it doesn't automatically re-share files in infringement of copyright. To find out how to uninstall this type of software: (" Uninstalling peer-to-peer software ").
- Downloading works from sites offering legal supplies
- Make your friends and family aware of all these issues.
Beware of fraudulent approaches!
It sometimes happens that e-mails or SMS messages are sent in the name of Arcom, without actually coming from our services. There are a few precautions you should take to ensure that the message you have received is actually from Arcom:
- The e-mail sent to you must mention the name of your Internet Service Provider (ISP).
- Warnings sent by Arcom are only sent electronically or by post. Arcom does not send warnings by SMS.
- Warnings do not include any demand for payment. Any attempt to do so on behalf of Arcom can only be fraudulent.
A dedicated page is available for professionals, public or private, who have a contract with an Internet Service Provider.
You'll find all the information you need, whether you're an association, a company, a local authority, etc...
At any time during the graduated response proceedings, you can contact Arcom to make your observations, to be assisted by our services or, more generally, to ask us your questions.
- To contact us simply, quickly and free of charge, with the guarantee of a faster response, use one of our forms* provided for this purpose:
- If you have received a 1st or 2nd warning, go to the "I have received a warning" form.
- If you have received a letter notifying you that the facts are liable to prosecution (Notification - 3rd phase of the proceedings), go to the "I have received a notification letter" form.
- By post (quoting the file number indicated on the warnings received):
Arcom, for the attention of the member of the Authority in charge of the works protection mission - Confidential "graduated response" - Daum.n - 9 , rue Brahms - CS 12603 - 75131 Paris - Cedex 12
- By telephone :
From Monday to Friday, 9am to 12:30pm and 1:30pm to 5pm, you can obtain general information on the graduated response proceedings and the measures to be taken, from our telephone advisors by dialing 09.69.32.90.90 (toll-free).
* The information collected via these forms is intended exclusively for Arcom's authorized and sworn agents, and will be processed in accordance with the law and decree no. 2010-236 of March 5, 2010. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data. The procedure for exercising this right is specified on the form.