The quality of schemes for making audiovisual media services accessible to people with disabilities
Published on 20 February 2025
- Study
- Disability
- Accessibility
- SMAD
- Television
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Summary
While positive developments have been noted since the last study carried out in this area in 2017, quality shortcomings remain and hinder the effective accessibility of programs to people with disabilities. A number of developments could be envisaged and materialized when the charters and guides on the quality of the various ccessibility measures are revised.

Size of French Sign Language performer overlay
The presentation of French Sign Language (French Sign Language) is still too far from the recommendations of the Quality Charter, particularly as regards the size of the inlay, which should ideally occupy a third of the image.
Prospects for development
- One possible solution could be to make the size of the performer's inlay restrictive to a minimum of 1/5th of the image.

Oralization schemes
The two types of oralisation schemes implemented by publishers have different characteristics, resulting in a variable quality of experience for users.
Prospects for development
- One way forward could be to draw up an oralisation quality charter, establishing uniform standards for publishers implementing this type of scheme.

Subtitling for the deaf and hearing-impaired
For the live programs analyzed in this study, subtitles are rarely included when they are made available on catch-up TV, even though this is a legal requirement.
Prospects for development
- The availability on catch-up TV services of programs shown in linear format could nevertheless make it possible to "correct" the accessibility shortcomings associated with live subtitling.
Browse and download the Arcom study
The quality of schemes for making audiovisual media services accessible to people with disabilities
- 1.62 MB
- in french
Resources
On the same subject
Disability and audiovisual and digital communication: 20 years of Arcom action in favor of accessibility

11 February 2025
To mark the 20th anniversary of the February 11, 2005 law on equal rights and opportunities, participation and citizenship for people with disabilities, we take a look back at Arcom's missions to ensure the accessibility of audiovisual programs, certain online public communication services and Ebooks.
- Disability
- Accessibility
- Social cohesion
- Protecting the public
- Digital Platform
- Books
- Digital uses
- Television
- Radio
- Internet